FAQ
Can a beginner draw a picture?
Can a beginner draw a picture?
Yes, of course!
All you have to do is follow the numbers on the canvas to paint, so even beginners can enjoy creating authentic artwork with confidence.
What is included in the painting kit?
What is included in the painting kit?
Your painting kit includes the following so you can start painting as soon as it arrives:
・1 canvas with numbers ・1 set of acrylic paints ・3 paintbrushes ・1 completed sample (L size)
Is there anything extra I need to make a painting?
Is there anything extra I need to make a painting?
It will be useful to have a cup of water for rinsing your paintbrushes, as well as paper towels and tissues.
What kind of photos can be turned into canvases with the Custom Kit?
What kind of photos can be turned into canvases with the Custom Kit?
You can create a photo of basically any kind of person, pet, landscape, etc. We recommend photos with clear faces, contours, and shadows.
We can create artwork not only from photos, but also from illustrations. Illustrations often result in a more beautiful canvas, so we recommend them.
If you are having trouble choosing a photo to use as your canvas, feel free to contact us and our support team will be happy to assist you.
Regarding custom kits, can I see a preview of the canvas before placing my order?
Regarding custom kits, can I see a preview of the canvas before placing my order?
Unfortunately, we do not check images in advance.
If you are having trouble choosing a photo to use as your canvas, feel free to contact us and our support team will be happy to assist you.
How long will it take for the product to arrive?
How long will it take for the product to arrive?
Currently all products are made to order, so please allow up to 3 weeks for delivery.
What color painting kits would you recommend?
What color painting kits would you recommend?
The 24 colors are simple and easy to apply, making it recommended for beginners.
The 36 colors create natural shadows for a more three-dimensional finish.
The 48 colors allow you to enjoy delicate gradations, making it perfect for those who want to create authentic works of art.
Please note that the number of colors included in the kit may vary slightly depending on the photo.
Will the paint colors you use differ from those shown in the photos?
Will the paint colors you use differ from those shown in the photos?
Since we adjust the number of colors and contrast to create a beautiful picture, the colors may not be exactly the same. Please rest assured that we have done our best to reproduce the atmosphere of the photograph as closely as possible.
Are there any tips or tricks for getting a nice finish?
Are there any tips or tricks for getting a nice finish?
We recommend painting it thoroughly so that the numbers on the canvas are no longer visible.
Also, paint dries out easily when exposed to air, so be sure to close the lid tightly after use.
Don't rush, just enjoy at your own pace.
I've forgotten the canvas number
I've forgotten the canvas number
Even if the paint numbers are slightly off, it will not have a significant effect on the finished product.
You don't have to follow the numbers on the canvas, so we recommend that you enjoy making your own arrangements.
キャンバスの番号がわからなくなってしまいました
キャンバスの番号がわからなくなってしまいました
多少塗る番号がずれてしまっても、作品の仕上がりに大きな影響はありません。
キャンバスの数字に必ずしも従う必要はありませんので、ご自身のアレンジを楽しみながら進めるのもおすすめです
The paint in the container has dried.
The paint in the container has dried.
Paint dries out easily when exposed to air, so be sure to close the lid tightly after use.
If the paint has dried and become hard, add 1-2 drops of water to the container and mix to soften the paint.
Can I return or exchange items?
Can I return or exchange items?
As this is a made-to-order product, we do not accept returns or exchanges due to customer convenience.
Can I issue a receipt?
Can I issue a receipt?
Yes, it is possible.
You can issue a receipt by clicking "Download a receipt" in the order confirmation email.
Is gift wrapping available?
Is gift wrapping available?
Unfortunately, we are not currently offering gift wrapping services. We are considering how we can do this in the future.